Tom from SWISCO responded:
May 15, 2015
Can you confirm the weight of your sash? A lot of older balances that used white tips can be replaced by red. However, the only way to know for sure is to cross-reference the weight of your sash with the chart shown on the S500-17 store page.
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Paul from SWISCO responded:
May 20, 2015
Ah, I see. This balance will have to be custom made. We can help, but can you first give me the length of the metal tube? Can you also tell me the weight of the window sash?
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Paul from SWISCO responded:
May 21, 2015
Thank you again for your patience. We have emailed you a custom balance link, which should arrive shortly. I have set the quantity to 2, but if you need any more or less let me know and I can change it for you.
We also think the 15-040 attachment matches your shoe, but you may still be able to reuse your old one. |