Window Balance

Distributor from Eagle, Idaho
I need replacement balances for the photos attached. The current balances are not strong enough for the weight of the sash. Can you please tell me if the 385 is the correct balance? The depth of the foot of the balance is 1-3/32".
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4 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hello there!

Thanks for reaching out to us. What you have here isn't the Series 385 or any of the balances we stock. We can help supply this style of balance but it must be a custom order. Has the window always given you trouble when it comes to opening and closing? Can you weigh the window sash on a scale and tell us the precise weight?

Distributor from Eagle, Idaho
How is the 385 different from the one I pictured? It looks and measures the exact same. We cannot weigh the balances as they are in occupied apartments. We just need to go up two weight ranges to a 40.
Emily
Emily from SWISCO
SWISCO
Expert

Your balance has the pulley wheel built into the bottom shoe which the Series 385 and our other stock balances lack. I'm afraid the S385 can't replace this type of balance. 

Please allow us to confirm the availability and we will reach back out as soon as we have that for you. 

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