Window Balance

A home owner from San Jose, CA says:

Hello,

May need your help to identify which balance I need to order from :

https://www.swisco.com/cl/1_2-inch-Wide-Channel-Balances

I think my balance is either S380 or S385 (most likely).

I have ordered few S350-30 in the past. The shoe 15-004 is very similar/same as that of current broken balance.

My broken balance has stamp "25 2 GT CMC 4". Does it mean I have to pick option 2520 ?

Thanks a lot for your help!

Peter

Thumbnail of the uploaded file named SCA_4675.jpg
Thumbnail of the uploaded file named SCA_4673.jpg
Thumbnail of the uploaded file named SCA_4672.jpg
Thumbnail of the uploaded file named SCA_4671.jpg
Thumbnail of the uploaded file named SCA_4670.jpg
Profile picture of Tom
Tom from SWISCO responded:

You definitely want either our Series 380 or Series 385, but that's about all I can say. You'll have to measure the depth of your shoe to confirm the better match. That's the only difference between them, but it's not a difference we can eyeball in a photo.

A stamp of 25 2 does correspond to our 2520 option, yes.

How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.