Hi
Could you please identify the the parts that we should order for replacement?
I attached the pictures also the stamped # are 12-2 BSI, 12-3 BSI, and 15-2 BSI.
Thanks,
Dzung
Window Balance

Quick Learner from Fremont, CA
Feb 15, 2024 12:33 am
2 user uploaded images
2 Replies

Jasmine from SWISCO
Feb 15, 2024 1:43 pm


Hi Dzung,
Thanks for posting! Your channel balances appear to be either the Series 380 with a 1" shoe depth or the Series 385 with a 1-3/32" shoe depth. To confirm which series you have, carefully compare the dimensions shown on the diagram below. There is a chance the shoes could measure 7/8", if so, please let me know as your balances would need to be a custom assembly.
Once you've confirmed the series, you'll need to select the stamp for your respective balances. For the two 13" balances, you'll need the 1220 and 1230 stamp options; the 16" balances will need the 1520 stamp option.

Comparison of the S378, S380 and S385 balance shoes.
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