I need a pair of window balances. The stamp on the current ones says: 30 HP44-45 J6X CMC 9
It is 31" long and the sash weighs 57 lbs. I'm not sure if the current balances are the right ones. They do not have enough power to hold the sash in open position even though the springs are still functioning.
I always order 385 series for this building. Can you get this made based on the length and weight I have provided? What is the cost and how long does it take to get them?
Window Balance
Contractor from Los Angeles
Sep 22, 2024 1:12 am
5 user uploaded images
5 Replies
Emily from SWISCO
Sep 25, 2024 12:52 pm
Hello there!
Thank you for reaching out to us. We can help with this. It must be a custom order, though, since the sash weight exceeds our options. Can you also show us a photo of the inside of the balance's metal channel where the innerspring connects to the pulley mechanism? That'd be located in the middle of the channel. Can you measure the bottom shoe as shown below and tell us what you get?
Comparison of the S378, S380 and S385 balance shoes.
Contractor from Los Angeles
Nov 21, 2024 2:27 pm
The shoe size is 1 3/32.
4 user uploaded images
Emily from SWISCO
Nov 22, 2024 3:45 pm
Thank you kindly! Your balance would have to be a custom order due to the clip that connects the spring and pulley mechanism. Your sash is very heavy, however, so we have to look a little further into this. We'll reach back out as soon as we have more information.
Emily from SWISCO
Nov 25, 2024 3:56 pm
Thank you for waiting! We truly appreciate your patience. Before we get the ball rolling, can you confirm that the original 30HP44 stamp balances were the incorrect strength for your window? We just want to be thorough as custom orders are nonrefundable.