Window Balance Channel (non tilt)

A home owner from Phoenix,AZ says:
The 5 photos hopefully give you enough information to identify the channel. Windows were installed in 2001. The channels were supposed to be identical but it would appear 1 has been butchered for an unknown reason.

The only marking on the channel appears to be 22 4 HR CALDWELL (but is a bit unclear).

The metal channel measures 23
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
This balance is a Series 380 or Series 385 channel balance. Take a look at the attachments and see which matches. If you have the 1" attachment shown on bottom, you need Series 380, and if you have the 1-3/32" bottom attachment, you need Series 385. If your metal bar measures 23" inches (measure it) then you can use S380-23 or S385-23. You'd weigh your window sash to choose a weight option, paying particularly close attention to the "2240" option that seems pretty similar to your "22 4" stamp.
Comparison of 15-004 and 15-005
Comparison of 15-004 and 15-005
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.