Paul from SWISCO responded:
March 31, 2015
Pella actually uses a variety of balance manufacturers, so I'm not sure what yours is. Please take a few pictures of the balances in question and we can work from there. Thanks!
|
Tom from SWISCO responded:
April 6, 2015
Thanks, Steve. We can help with this balance, yes. It will have to be custom made. It is not actually Pella brand, so I don't think knowing the serial number will help. I actually only one last piece of information. There should be a metal clip at the end of the pulley string. Please show me this clip and we can get started on your replacement balance.
|
Paul from SWISCO responded:
August 20, 2015
Great, I will wait for the picture of your metal clip.
I'm afraid we do not do repairs. See the video below. It's for a different kind of balance but the principle should be more or less the same. |
Paul from SWISCO responded:
September 4, 2015
Thanks! I have emailed you a custom balance form, which you should receive shortly. You can use this to place your order.
As for the clip, check out our 62-106. |