Window Balancer and pivot shoe

A quick learner from Maryland says:
Hi, I am looking for right sized window balancer and matching pivot shoe, I have attached old pics herewith, could you help me find these parts? A lancer size is 20"
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Bob from SWISCO responded:

I am confident we can replace both the spiral balances and the pivot shoe. But we need to see all these parts out of the window. Specifically, we need the length and diameter of the outer tube of the spiral balance, as well as a picture of the color tip. For the pivot shoe, we need the width and thickness of the entire show. For information as how to how to remove both the balance and the shoe, see the videos below.

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