Window Channel Balance

A quick learner from South Carolina says:
The channel balance is my single hung window had some inserts at the base of the sash guide which seemed to go into the base of the window. They are now broken and I can't keep the window on track.
Thumbnail of the uploaded file named Screen Shot 2021-04-04 at 8.17.44 PM.png
Profile picture of Bob
Bob from SWISCO responded:

Yes, this looks like a broken pivot bar. Can you remove an undamaged one ands how us pictures? From there I'll do my best to find the right match for you.

Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at help@swisco.com.