Window Crank Issue

I'm afraid there's no way to repair this. It sounds like your gears are stripped out. You may need to replace the whole operator.

The gears I'm referring to are inside the operator. This usually happens if the handle is turned too far one way or the other when operating, which strips the gears out. This is why the operator works when you turn it to open, but not when you turn it to close; the handle was probably turned too far when the window was closed.

As for the style, it resembles a couple different operators we carry, depending on the size. See our 39-140, 39-083, and 39-015 to start.

Sure thing, check out the video below. It features a different operator, but we show our method of removing a wood trim from a casement window. Hopefully this helps.