Window Falls if I Raise It

Quick Learner
Attached are pictures of my window, a 49" x 36" (x 2) each double hung metal


The bottom window falls if I raise it and let go.
What Parts do I need?
4 user uploaded images
2 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there!

Thank you for reaching out to us. The window falling down on its own indicates that the balances are the problem. We may be able to help but I'm afraid I can't get a good look at your hardware from these photos. Can you remove an undamaged balance from the window along with any attachments? 

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