Window Hardware Order

We should be able to supply this balance, but it will have to be a custom order due to its configuration. The key here is the top fitting, which matches our 19-037. This doesn't come on any of our stock balances so it will have to be custom.

Before we go any further, can you confirm the depth of the bottom fitting? The diagram below will show you what I mean.

Comparison of the S380 and S385 balance shoes.

Unfortunately it's not possible to buy the spring or pulley system. Once those break, you need an all new balance.

We do sell a 7/8" shoe, the 15-029, but you are correct when you say that your shoe may have worn down over time. It's up to you what you want to go with, but note that custom balances are non-refundable. I recommend that you triple check your measurement just to be 100% sure.

Once you've made a decision, let me know what shoe you want to go with and we can get the ball rolling.

Perfect, thanks for confirming. I will email you two purchase link and prices quotes that will allow you to add the two balance sizes to your cart. From there, you may continue shopping as normal for everything else you need, such as the rivets, rivet tool, and extra balance tops.

Please let me know if you had any other questions.