The crank of the window operator came out and the thread is gone. We likely need to replace the whole operator including the crank.
The other picture is of a window lock. The latch came off and part of it is still stick in the window frame. The whole thing will need to be replaced to properly close the window.
We are unsure of the right part to buy to fix this issue. The only logo we found was on the last image which looks like a T followed by a dot.
Window Latch and Window operator

Quick Learner from New York
Nov 29, 2024 10:40 am
5 user uploaded images
2 Replies

Emily from SWISCO
Dec 3, 2024 1:58 pm


Hello!
Thanks for reaching out to us. It can be hard to say since your lock is damaged but the 38-001 and 38-078 appear to be our closest options from what we can see here. Though we can't promise they'll work, take a look at the specifications and see how they compare with your old lock.
The operator indeed needs to be replaced since the worm gear came out with the handle. Can you show us a photo of the window open so that the arms that move the window sash are fully visible? That will help us narrow down some options.

Alternate image for 38-001

Alternate image for 38-078
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