Hi, So I looked at/measured the existing keepers (length/screw holes), then looked through your website and found what I though was a match; then proceeded to order 12 of them (order #1557151). However, when I installed one of them I discovered the ones I ordered are too deep (bottom window can't slide past it) and perhaps not as high/tall as the original. Pics attached. Can you tell me which item # I should have ordered? Thanks, -Paul
Bob from SWISCO responded:
February 17, 2021
Hello there. Sorry to hear the 90-177 Keepers didn't work for you; if you'd like to return them, see our Return Policy here. This kind of looks like the keeper used with the 90-278, which I am afraid is not sold separately. Look over the dimensions, not just for the keeper but also for the sash lock, and see if you think this might be a better match. Let me know what you find. |