Window Lock is Broken

Question

Hello, I have a crank out window with apparently broken locking mechanisms on both windows in my bedroom. I made a final move from the locked to unlocked position but had to force it. I could tell something broke/wasn't right. The window must have not actually unlocked because when the crank is turned the window will not open and behaves as if it is locked.

The up and down locking lever will no longer move into the locked position. I can feel that it is disconnected from the internal locking parts. Pictures are attached of the window type and locking bar.

With all handle and levers in place, I don't see that there is anything I can do to unlock the window....? Suggestions on how I find someone that can replace the lock? Thank you.

Casey · Accepted Answer

Hello,

Unfortunately, there is no easy solution when a lock like yours gets stuck. We have a video shown below that offers a few suggestions, one of which would require breaking off the handle to access the internal locking mechanism.

We've also had some luck sliding a credit card between the lock-based and window frame to release the latch. I'd recommend using an old gift card or rewards card if you have one to avoid damaging a more important card.

Worse comes to worst, you may need to have a local professional come out and cut the lock off. We do not have any contacts near you but a local pro should be able to at least point you in the right direction.