Window Parts

A home owner from New Jersey says:
The window brand is Caradeco. The windows will not slide open. As you can see, the window also can open inwards for cleaning. I also attached the part that fell off one of our windows and is the mechanism to slide open the windows.
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A home owner from New Jersey says:
We have 10 windows so will need 20 pieces of the sliding mechanism. Please let me know if you're able to get the parts.
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Tom from SWISCO responded:

Thank you for reaching out to us. Looks like you need a new channel balance. Yours looks very similar to our Series 770 . Look this part over and see what you think.

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