Window Pivot Lock and Channel balance

A quick learner from Cambridge, MA, USA says:
June 15, 2011
Hi - I am looking for a replacement pivot locks for my windows (or potentially the whole channel balance if needed). I have some from around 1980 that have "2380" stamped on the channel balance. I have enclosed pictures of the balance and the lock. The lock should be 1.25 to 1.5 inches across, 0.5 inches width.

All the best,
Nick
User submitted photo of channel balance and pivot shoe.
A quick learner from Cambridge, MA, USA says:
June 16, 2011
Here is the hook at the end (2 pictures), as well as a picture of the other end of the balance (1 picture) and H one more photo of the actual connector that might help.
User submitted phtoos of balance ends.
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Paul from SWISCO responded:
June 16, 2011
Thank you for submitting your photos, Nick.

Before we continue, can you please submit a photo of the other end of your channel balance? We will need to see the attachment in order to determine the balance Series.

In the meantime, we'll start researching pivot shoe replacements.
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Paul from SWISCO responded:
June 16, 2011
Nick, thanks for submitting additional photos. The end of the balance (shown in the upper half of the image above) should have had an attachment. Do you have that piece available? We will also need the length of the channel portion of the balance only.
A quick learner from Cambridge says:
June 16, 2011
The length is 29". I would have to take an attached channel balance and pry it out in order to find the attachment on that end - the one which I have (which fell out) doesn't seem to have one. I can do that if needed.
A quick learner from Cambridge says:
June 16, 2011
I have checked all the other windows. There is no attachment on the top end of the channel balance. Just a bar across 4 inches from the top which the spring attaches to.
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Paul from SWISCO responded:
June 28, 2011
Sorry for the delay, we had to add a new product to our online catalog.

See 15-105 for the pivot shoe and (the newly added) 15-056 for the retainer clip. After you install the hook of the balance into the pivot shoe, snap in the retainer clip to keep the hook from coming out.

If you need to replace your channel balance it will be a custom order (our S785-29 with the stamp option of 2830). There is no top guide on your balance, because the channel balance rests on the screw and bushing located in the middle of the window track. If you would like to get a quote for this custom order balance please fill out this form.

Let me know if you have any further questions.
A quick learner from Cambridge says:
July 4, 2011
Thank you thank you thank you. This part fits PERFECTLY! I am now a huge fan of Swisco! Thanks so much for helping me out. - Nick
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Paul from SWISCO responded:
July 5, 2011
You're welcome. I'm glad to hear it worked.
Pivot Retainer
Pivot Retainer
15-056
$1.06
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-105
$6.45
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