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Emily from SWISCO responded:
May 22, 2023
Hi there, Mike. Before I recommend anything, I'd like to see a photo of your operator with the window open so that the arms that move the sash are fully visible. Can you also show us a photo of the hinge you have now? I'm afraid I'm not sure what other parts you may need. You would have to inspect the window for any damage or indication of any other hardware that needs to be replaced. |
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Emily from SWISCO responded:
May 23, 2023
Thank you kindly for the photos. The operator in this photo appears to be the 39-092. The 39-091 would be for the opposite side. Just note, ROTO discontinued the link arms for these operators and I'm afraid we know of no substitute. You will have to reuse your old ones if possible. We believe your hinges aren't made anymore but we've had customers use the 36-004-10 and 36-048 successfully in the past. The catch is that you have to replace the top and bottom at the same time; you don't want to mix old and new hinges. The video below will show you how this works. |
