Sash Replacement

A quick learner from New York says:
Greetings

I have already replaced the pivot shoes. My issue is actually getting the window into place. Both shoes are at the same height.I can get one side in alright, however when I try to set the other side into place it keeps hitting the pivot shoe and it's not able to go in. What am I doing wrong?.
Thumbnail of the uploaded file named thumbnail_IMG_2733.jpg
Profile picture of Tom
Tom from SWISCO responded:

To get the sash in, you'll first have to adjust the shoes so that one side is higher than the other. Then you would put the sash in at an angle; insert the pivot bar in the lower side first, then the other. You should have enough clearance to get the second pivot bar just about in the higher pivot shoe. Then you need to start tilting the sash into place while at the same time forcing the pivot shoes into position.

I know that sounds a bit awkward. The video below should help clarify things. You can see how we put the sash into a window that uses the same exact style pivot shoe you're working with now. The rest of the video is about replacing spiral balances, but you can ignore that.

A quick learner from New York says:
Perfect, adjusting the shoes accordingly worked. I had to give it a few try's but I got it. Thanks for the advice and the video.
Profile picture of Tom
Tom from SWISCO responded:

Awesome, glad it worked out! If you ever needed anything else, please let me know.

How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
VIDEO
WATCH >
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
Swisco's 15-046 Pivot Lock Shoe
Swisco's 15-046 Pivot Lock Shoe
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.