Window Replacement Crank & Arm

A contractor from Jackson, wyoming says:
The problem here is that the window crank will not engage with the armature cogs--can you find me a whole new unit?
User submitted photos of a window operator.
Profile picture of Tom
Tom from SWISCO responded:
We should be able to help. However, we need to see a picture that shows the whole operator at once. Your first picture only shows the base. Would you be able to get that for me? You can either open your window as far as it can go, or even better, you can remove the operator from the window entirely. Thanks!
A contractor from Jackson, Wyoming says:
These photos are in response to the last post.
User submitted image of their window hardware.
Profile picture of Tom
Tom from SWISCO responded:
Perfect. Please see our 39-031 and 39-032, I think these may be what you want. I would just carefully look over our measurements to make sure they're the same as yours.
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