Window Sash Balance - Mandy

Handy Person from El Dorado Hills
Nov 25, 2024 4:52 pm
Hello trying to locate this sash balance. it is stamped with "32 3 EL Caldwell"
5 user uploaded images
7 Replies

Handy Person from El Dorado Hills
Nov 25, 2024 4:53 pm
Additional photo
1 user uploaded image

Emily from SWISCO
Nov 26, 2024 10:05 am


Hey there!
Thank you for reaching out to us. We're happy to look into this. Can you show us a photo of the inside of the balance's metal channel where the innerspring connects to the pulley mechanism? That'd be located in the middle of the channel. Can you also measure the depth of the bottom shoe and tell us what you get?

Handy Person from El Dorado Hills
Nov 26, 2024 11:45 am
Here is a pic of the spring where it meets the pulley. The width of the bottom foot is 1 1/32"
1 user uploaded image

Emily from SWISCO
Nov 26, 2024 12:38 pm


Great, thank you! Take a look at the S385-33 with the 3230 stamp option. The bottom shoe for this measures 1-3/32" deep.
Let me know if you have any questions!

Comparison of the S378, S380 and S385 balance shoes.

Handy Person from El Dorado Hills
Nov 26, 2024 1:02 pm
Thank you!

Emily from SWISCO
Nov 26, 2024 1:19 pm


It's my pleasure. Good luck with the repair!
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