Window Slides Down

A home owner from Fishkill NY says:
July 6, 2018
Window will not stay up slides down
Profile picture of Tom
Tom from SWISCO responded:
July 12, 2018

It looks like your spiral balance disconnected from the shoe. The sash connects to the shoe, and the shoe connects to the balance, so if the balance isn't on the shoe then there's nothing joining the sash and the balance together. See this video below for more clarification.
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