We do not know the make or model of the window. We've looked everywhere possible. All we have is the piece that popped out. Seems like the top piece (spring) broke off the bottom part.
Thank you.
John
Thanks for writing in! I am confident we can supply you with the tilt window spiral balances needed for your window, however, I'll need a bit more information to confirm. It would be best for you to locate an undamaged balance from a similar window and you'll need to remove it. This is so that we can ensure we are providing you with the most accurate replacement.
Start by reviewing the videos below for removing these balances and the information needed to identify the.
Feel free to reach out with any questions.
Hi Jasmine,
That's great! So we were able to remove an undamaged balance, attached are 3 photos. Please let me know the next steps.
Thanks,
John
Hi John,
I'll still need to know the other details requested in the provided video. These include the diameter of the balance (which should be 3/8" or 5/8") as well as the tip color of the balance. If there is no colored tip, I'll need to know the exact weight of your sash.
Please type out the measurement as it is difficult to read the measuring tape from the photos.
Let me know if you have any questions.
OK, sorry about that. I will get the measurements and send them over in the next day or two.
Thanks,
John
Okay, great! Please send them when you are able.
Thanks for confirming this information. I would suggest our S900-27 tilt window spiral balance.
To select the correct tip color for your balances, you'll need to obtain the exact weight of your sash. The options avaialble for this balance are red (which supports a sash weighing between 10 to 22lbs) or yellow (which supports a sash weighing between 24 to 34lbs).
Please let me know if your sash weighs anything more than 34lbs.
Hi John,
Yes, you will still need to weigh the sash. As detailed above, there are only two tip color choices for the balance you have. We have a red tip and a yellow tip available. So they only way to know which one you'll need will be to weigh the sash and determine the range your sash weight falls between.
Hi John,
Once you've confirmed the sash weight, please refer to the paragraph above. I've listed the weight ranges there.
They are also listed on the product page for the recommended balance below the product description.
You'll be able to make your purchase through the website when you are ready, rather than waiting on a response from me.
I hope this helps!
As mentioned, the suggested part is our S900-27 spiral balance. You will need the red tip for the 19.6lb window. You can access the product page by using this link or by accessing the link below.
