Window Tie Bar Guide

A home owner from Minnesota says:
June 8, 2021
I am looking for a casement window tie bar guide that matches the attached photos. I ordered the 39-448 tie bar guide but it does not fit.

The pictures show a matching working guide, the front and back of the broken guide, and the dimensions of the broken guide. I also attached a photo with the part I ordered next to the old guide.

I bought the 22.9" tie bar (38-903) and the tie bar guide (39-448) to go with it. However, the screw holes in the new tie bar guide (39-448) are similar but do not match, and the new guide also does not sit against the casement like the old one does.

Which part would replace the old guide?
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Emily from SWISCO responded:
June 11, 2021

Hi there!

Your original guide isn't made anymore, unfortunately. Our 39-448 and 39-417 has been our recommended replacement and should have worked.

I'm going to have one of our senior experts take a look and see if they could recommend a replacement for you. We'll reach out as soon as more information is available.

Thank you so much for your patience! 
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Dave Sr. from SWISCO responded:
June 14, 2021

I would suggest to try and adapt the 39-448 guide. You might need to relocate the mounting holes and do a little "shaping" with a file. We do carry the 39-417 guide, but this will also need a little adapting to your window frame. 
Tie Bar Guide
Tie Bar Guide
39-417
$1.75
Tie Bar Guide
Tie Bar Guide
39-448
$0.90
SWISCO 39-417 Tie Bar Guide
SWISCO 39-417 Tie Bar Guide
VIDEO
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Anatomy of a casement window
Anatomy of a casement window
VIDEO
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Replacing tie bar guides
Replacing tie bar guides
GUIDE
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