Window balance

Home Owner from Orlando

Jan 28, 2021 11:27 am

Markings & numbered are 2920ce B.S.T
30" metal
Need two please.
380-30 looks similar to what I need.
It needs to work with item 18-161 which I purchased from you on Nov 18th 2020.
Please help me to get the correct item.
Thanks.
Bibi

5 user uploaded images

4 Replies

Bob from SWISCO

Jan 28, 2021 2:45 pm

Hey Bibi. At first glance, this appears to be a S380-30, with a stamp option of 2920. However, check the depth of the bottom nylon shoe, or the 'heel-to-toe' measurement. If the depth is 1", then that matches our 15-005, which is the shoe that comes attached to the Series 380; if the depth is 7/8" instead however, you'll need balances custom-built with 15-029 7/8" deep shoe instead. Let us know if that's the case, and we'd be happy to do this for you.

Home Owner from Orlando

Feb 12, 2021 10:29 am

Good morning Bob,

To my question on Jan 28 you responded "Hey Bibi. At first glance, this appears to be a S380-30, with a stamp option of 2920. However, check the depth of the bottom nylon shoe, or the 'heel-to-toe' measurement. If the depth is 1", then that matches our 15-005, which is the shoe that comes attached to the Series 380; if the depth is 7/8" instead however, you'll need balances custom-built with 15-029 7/8" deep."

I truly believe that I need the 15--029 7/8" deep. How may I go about ordering 2 of those?

Thanks a bunch.

Bibi

Tom from SWISCO

Feb 12, 2021 2:07 pm

Hey, Bibi. Bob's not here today but I can take care of you. What I'll do now is email you a purchase link and price quote for a pair of these balances right now. You can use that to place an order on our site.