Window balance

A home owner from Alpine, TX says:

October 17, 2022

The windows are ALENCO 1/2" insulated glass
Channel (only) dimensions are 28" and 22"
The 28"channel is marked (27c)
The 22"channel is marked (2120)
The sash dimensions are 33"Wx29"H and 21"Wx23"H
I included photos from your site to confirm identification
I would need 4 of each thanks

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Casey from SWISCO responded:

October 21, 2022

Hello,

I agree that you have either our S351, with a 15-002 bottom attachment, or S390, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need.

You'll also need a 2730 spring strength option for your 28" replacement balances and 2120 options for the 22" balances. Thank you!

Comparison of the S351 and S390 balance shoes.

A home owner from Alpine, TX says:

October 22, 2022

Thanks for all the help? The bottoms are definitely 1 1/8" so I assume I need to order 4 of the s390 with 2120 Spring Strength .? And 4 of the s390 with 2730 Spring Strength ??

Casey from SWISCO responded:

October 24, 2022

That would be correct. Please let us know if you have any other questions.

A home owner from Alpine, TX says:

October 26, 2022

Ok, how do I order 4 of each?
Thanks

Casey from SWISCO responded:

October 26, 2022

You can place an order directly on our website by clicking on the highlighted product codes on this page and adding them to your cart or you are welcome to give our customer service team a call at (888) 991-1929 for assistance.

A home owner from Alpine, TX says:

November 25, 2022

Thank you so much Casey for all the help turns out all the clips at the top of the sash are gone. Also, I can't seem to find them on the website. Maybe these photos will help, thanks again

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Casey from SWISCO responded:

November 28, 2022

It's tough to make out accurate dimensions from photos but I would recommend starting by comparing the specifications of the 18-166, 18-009, and 18-127 top sash guides to yours. If you notice any discrepancies, please write-out your exact measurements and we can go from there.

22" Series 390 Channel Balance

S390-22

$9.59

28" Series 390 Channel Balance

S390-28

$10.97

5/8" Top Sash Guide, Kinco

5/8" Top Sash Guide, Seasonall

18-127

$1.92

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