Window balance

Home Owner from Alpine, TX

Oct 17, 2022 12:35 pm

The windows are ALENCO 1/2" insulated glass
Channel (only) dimensions are 28" and 22"
The 28"channel is marked (27c)
The 22"channel is marked (2120)
The sash dimensions are 33"Wx29"H and 21"Wx23"H
I included photos from your site to confirm identification
I would need 4 of each thanks

5 user uploaded images

8 Replies

Casey from SWISCO

Oct 21, 2022 11:00 am

Hello,

I agree that you have either our S351, with a 15-002 bottom attachment, or S390, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need.

You'll also need a 2730 spring strength option for your 28" replacement balances and 2120 options for the 22" balances. Thank you!

Comparison of the S351 and S390 balance shoes.

Home Owner from Alpine, TX

Oct 22, 2022 12:30 pm

Thanks for all the help? The bottoms are definitely 1 1/8" so I assume I need to order 4 of the s390 with 2120 Spring Strength .? And 4 of the s390 with 2730 Spring Strength ??

Casey from SWISCO

Oct 24, 2022 8:10 am

That would be correct. Please let us know if you have any other questions.

Home Owner from Alpine, TX

Oct 26, 2022 10:38 am

Ok, how do I order 4 of each?
Thanks

Casey from SWISCO

Oct 26, 2022 10:47 am

You can place an order directly on our website by clicking on the highlighted product codes on this page and adding them to your cart or you are welcome to give our customer service team a call at (888) 991-1929 for assistance.

Home Owner from Alpine, TX

Nov 25, 2022 11:08 am

Thank you so much Casey for all the help turns out all the clips at the top of the sash are gone. Also, I can't seem to find them on the website. Maybe these photos will help, thanks again

4 user uploaded images

Casey from SWISCO

Nov 28, 2022 8:56 am

It's tough to make out accurate dimensions from photos but I would recommend starting by comparing the specifications of the 18-166, 18-009, and 18-127 top sash guides to yours. If you notice any discrepancies, please write-out your exact measurements and we can go from there.