Window balance

Quick Learner
 Can you please take a look at the pictures attached.
 The white balance is the one I have installed on 250 windows at the resort. The grey balance is basically supposed to fit. It has almost the same part # than the white but it wider than the original one making difficult to open and close the window.
 Is the grey model the correct replacement for the white one or do you have an exact replacement?
The part# on the white is: r   C 2240
The part# on the grey is: 2240 bsi ds.
I didn't find any other models on your site.
 
I am aware that the stamped number specifies the length (22) and the force (40).  The length and width are good but the depth is different. The grey metal one (new one) is 5/8 or 15.88mm. The white one (old one) is ½ or 12.70mm. Does the new model replace the existing one ?
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2 Replies
Paul
Paul from SWISCO
SWISCO
Expert

Hello,

We'd be happy to look into this for you but we'll need to see the complete original balance to determine if the series you need is still available, including any end fittings and the metal pulley clip used for installation. Also, please confirm the length of the white balance channel. Keep in mind that the stamp code does not match the balance length in many cases, so it's important to measure the original balances. 

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