Window balance

A quick learner from Florida says:
October 14, 2017
Hi

I attached some pics from my window,the balance is sticking out because the plastic that covered the window balance broke while opening the window .

I would appreciate an part number , name to replace the broken one. In the pictures above there is one whole one and the other side that is broken with the balance sticking out at the top.

Dorina
User submitted photos of window hardware.
Profile picture of Casey
Casey from SWISCO responded:
October 19, 2017
Hi Dorina! If my eyes are not deceiving me, it appears that your top sash guide is broke. Before we can begin searching for an appropriate replacement, I would like for you to send us some photos of one of the guides removed from the window and if it can be as undamaged as possible, that would be fantastic. We need to have photos of the front and side (similar to a mugshot if you will). If you could also provide dimensions, that would be a big help.

I am also going to place a video below I feel you may find useful.
A quick learner from Florida says:
October 28, 2017
Thanks for the reply. I took some pictures of the sash cam.
User submitted image of their window hardware.
Profile picture of Casey
Casey from SWISCO responded:
October 31, 2017
Thank you for the additional photo. Take a look at our 18-042 top sash guide and let me know if you believe this part will work for you.
Top Sash Guide Pair, Pan Am
Top Sash Guide Pair, Pan Am
18-042
$1.97
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
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How to Repair a Jammed Window
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