My window balance fell from the window pane and now needs to be replaced. The the spring is detached from the pulley as shown in the attached 3 pictures. I think that the maker of my window is "nami" as shown in the 4th picture (the window's label). Can you identify the balance so i can order its replacement?
As a follow-up, added pictures of numbers stamped on my balance and broken plastic fitting on end with pulley. The width of channel holding the spring is 9/16 in.
Hello, thanks for posting! It looks like you will need our S395-34, with the stamp option 3350. Good luck with your repair!
This does appear to be a top sash guide. The top sash guide serves the important function of containing your channel balance. Unfortunately I can not identify a replacement part without seeing a fully intact version. You can review the associated parts for some possible substitutes. Be sure to look over their dimensions and compare them to what you have.
Take a look at our 18-157. This looks like a match to me!
I'm happy to hear that! We really appreciate your business, and hope you'll consider us for your future hardware replacement needs!
