Window balance

A quick learner says:
Approximately 28 inches long. Can the shoe be replaced. If not, which part is the replacement and how do I determine which part to purchase?

Thanks
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Casey from SWISCO responded:

Hello,

I can't be sure since your balance fitting is broken but I suspect that you may have an old-style balance that is no longer available but can be replaced by the S775 channel balance. Take a look and compare the hook fitting to an undamaged balance assembly from one of your windows. Please note that, unfortunately, the hook attachment is not available separately. Thanks for posting. 

How to install a S775 balance
How to install a S775 balance
GUIDE
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