Window balance
We had the string break on the balance for one of our windows so I am trying to decide which is the correct balance. The metal part of the balance measures 25 inches and is stamped 2420. In looking at the options you offer the closest that I have been able to find is product code S390-25. However I do have a couple concerns. First, on both yours and ours the plastic piece on the pulley end of the balance measures 1 1/8 inches but yours is not quite the same as ours. My second concern has to do where the spring is attached in the balance. On ours it is down a bit from the top but on yours it is right at the top. You will find 4 pictures attached that show exactly which balance we have. I am assuming if this is the correct replacement balance we should order 2 so both sides are the same. Correct? Thanks for your help with this.
Hey there. This looks more like the S350-25 Channel Balance to me, since the bottom attachment has 'wings' or side tabs, but the top attachment does not. For a stamp option choose 2420.
When replacing balances, you always want to replace both sides at the same time. Not because of the spring position, that doesn't matter. But what happens is, balance springs wear down over time from constant use. A spring on a 10 year old balance doesn't hold the same weight as the spring on a brand new balances.
To ensure symmetrical operation, and to get as much functional use out of the balances as you can, we always suggest replacing them in pairs.