Window balance for condo

A home owner from Tamarac,FL says:
April 11, 2023
Hello. I am working on my condo and only 1 balance is left in all the windows and it appears to be broken on 1 end so I haven't been able to identify it.
Rod itself is 30 inches with #2920 on it.
Pictures of both ends attached. The T shaped one is the broken (I assume) one. The fang tooth one looks intact, just not sure part#
Looking to order the whole assembly x4.
Any help is greatly appreciated.
-thank you signed a frustrated home owner
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Profile picture of Lauren
Lauren from SWISCO responded:
April 13, 2023

Hello, thank you for posting,

We can supply this balance for you, but it will require a custom order to assemble. We can custom make the balance with a 30" channel that consists of the 19-039 top and 15-002 bottom attachment. To move forward, can you confirm that the bottom attachment has a 1" depth as shown below? Please also confirm how many balances you were looking to purchase. 

Detail of 15-002
Detail of 15-002
A home owner from Tamarac,FL says:
April 14, 2023
Hey Lauren! Yes it is 1inch! I would like to move forward with ordering 6 in total please and thank you!
Profile picture of Lauren
Lauren from SWISCO responded:
April 14, 2023

Thank you for confirming,

I have sent you over a separate email with an order link for (6) balances with pricing. The balance will have a 2920 stamp like your original. This stamp that indicates the spring strength can support a 12 to 16 lb window sash. 

Please review and let me know if you have any additional questions. Please note that custom orders are nonrefundable. 
Channel Balance Shoe, 1" Depth
Channel Balance Shoe, 1" Depth
15-002
$0.74
Top Balance Attachment, Jones
Top Balance Attachment, Jones
19-039
$1.54
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
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Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
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