Based on your website info, I think I need to order the 14" Series 380 Channel Balance with option 1350. This is product code 5380-14. My slider window weighs 13.3 lbs. My slider has "Wings" on the top and bottom plastic pieces.
Can you confirm based on my photos that I am ordering the correct parts. Thank you.
The info on your website is awesome - thumbs up.
Window balance slider
Quick Learner from Wasington, US
Sep 5, 2023 10:17 pm
3 user uploaded images
4 Replies
Emily from SWISCO
Sep 6, 2023 1:46 pm
Hi there!
Does the bottom fitting measure 1" deep? If so then I agree that the Series 380 would be what you want. Note that we also have the Series 385 which has a bottom fitting that measures 1-3/32" deep.
Comparison of the S378, S380 and S385 balance shoes.
Quick Learner from Wasington, US
Sep 7, 2023 2:00 pm
Thanks Emily. Turns out I needed the s385 series. I placed the order today.
Emily from SWISCO
Sep 7, 2023 3:05 pm
Thank you for your order! We really appreciate that. Good luck with your repair and let me know if I can be of further help!
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