Window balance spring rod retainer

A quick learner from Valrico, Florida says:

November 16, 2017

I have windows installed from 1984. There is a plastic piece on each side of the bottom sash that compress and hold down the balance spring rod. They are breaking left and right now allowing the spring balance rod to pop up through and the windows won

Casey from SWISCO responded:

November 16, 2017

I believe we can help you with this. Before we start, could we see some photos of the part in question?

A quick learner from Valrico,Florida says:

November 16, 2017

Manuela, I have attached photos of the broke cap, the spring balance rod and an intact spring balance rod cap from another window. I hope this helps.

User submitted photos of a window balance.

Tom from SWISCO responded:

November 22, 2017

Thank you! This part is known as a top sash guide. We can help, but we will need to see yours out of the window in order to identify it. Knowing its dimensions would also be a huge help. In the meantime, you can see our entire selection here. You may also find the video below helpful.

A quick learner from Valrico Florida says:

November 22, 2017

Here are photos of the part removed. It is 5/8

Paul from SWISCO responded:

November 28, 2017

Looks like the Kinco top sash guide, 18-044. Please compare sizes. Is it right?

5/8" Top Sash Guide, Kinco

18-044

$1.33

How to Replace a Top Sash Guide [1080p]

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