Thanks for posting! Unfortunately, I cannot identify this balance's Series based on these images. Could you also upload a few pictures of the plastic attachments on either end of the balance? Thanks!
As for the top sash guide shown in your upper-right hand picture, could you give me its dimensions, as well? That will help us find a replacement.
Ah, I see. I recognize this balance. This is a weird one, and has to be specially made. We can do it for you, but I'll need to see one last thing. There should be a metal clip at the end of the cord. Could I see a clear picture of it? We can then work from there. Thanks!
What is the necessary information to order balance systems and upper sash guide?
We sent you an order link for the balances, so check your email to see if you got it. Once you follow the instructions on the order link we sent you, it will add a part to your cart. From there, you just need to add whatever other parts you wish to purchase to your cart as well, and then select "Checkout."