Window balancer

A home owner from College Station, Texas says:
February 16, 2022
I have three windows with messed up balancers. Two of them have both balancers messed up and one of them has one of the two messed up. Here is a picture of one of the balancers. It is 1/2 in wide. Also, the top sash guides are broken on the window with broken balancers.
Thumbnail of the uploaded file named IMG_0155.jpg
Profile picture of Casey
Casey from SWISCO responded:
February 17, 2022

Hello,

We'd be happy to help but we would need to see an undamaged balance removed from the window, including both end attachments, to compare to our inventory. We would also need to see an undamaged sash guide removed from the window, along with written out dimensions, to compare to our inventory. We'll relate some videos on this page to assist you. Thank you!
A home owner from College Station, Texas says:
February 18, 2022
Hey Casey--

Here is what the balancer looks like.

I also need a few of the channel guides for the window in photo IMG_0162.

Thanks for your help.

Jeff
Thumbnail of the uploaded file named IMG_0158.jpg
Thumbnail of the uploaded file named IMG_0159.jpg
Thumbnail of the uploaded file named IMG_0160.jpg
Thumbnail of the uploaded file named IMG_0162.jpg
Profile picture of Casey
Casey from SWISCO responded:
February 21, 2022

Hello,

Take a look and compare the specifications of the S395-34 channel balance with a 3340 strength option, as well as the dimensions of the 18-174 top sash guide, to your original hardware. Thanks for posting! 
34" Series 395 Channel Balance
34" Series 395 Channel Balance
S395-34
$11.73
5/8" Top Sash Guide, Alenco
5/8" Top Sash Guide, Alenco
18-174
$1.96
Take Out Clip
Take Out Clip
16-002
$0.41
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to Replace a Broken Take Out Clip
How to Replace a Broken Take Out Clip
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.