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Lauren from SWISCO responded:
March 10, 2023
Hello, thank you for posting, At first sight, I believe your balance assembly may use a style like the 15-269 and 15-270 pivot shoes. To further confirm, are you able to show us the balance removed from the window channel with written out dimensions of the width and depth of the pivot shoe? Seeing the overall style will help us confirm. Thank you! |
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Lauren from SWISCO responded:
March 28, 2023
Hello, It is strange that the coils are not staying in place. We can only think that they are not secured enough as the coil spring should not be moving at all. The only part that is moving is the pivot shoe. Unfortunately we are not as familiar with this full assembly. Is there any damage to the coil springs? We do not currently carry the cover that is compatible with this assembly, but we are happy to look further into for you. Please note that this can take some time (at least a few weeks if not longer) and we will not be able to offer further products before your tenant moves in. I am going to reach out to our inventory department for more information and will update you once I have more information regarding if we can bring in the compatible cover and the lead time. |
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Lauren from SWISCO responded:
March 31, 2023
Thank you for your patience, We are able to bring in the compatible covers for these coil assemblies. I am waiting on a lead time and will keep you updated. |
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Lauren from SWISCO responded:
April 3, 2023
Hello, I have heard back from our inventory department and we expect to have the compatible covers in stock in the next 2 weeks. |
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Lauren from SWISCO responded:
April 17, 2023
Thank you for your patience! Please review the style and dimensions of the 15-273 coil spring cover that is compatible with the 15-269 and 15-270 pivot shoes. Please note that we could not locate blank covers and these will be stamped with the number 9, but the pound designation does not matter for this to replace a damaged cover. |
