Certainteed Window balances

Hello! We definitely carry these parts. See the 15-192 pivot shoe, 15-156 cover, 15-157 drum, and finally the Series 170 and Series 171 coil springs. The video below will also show you how all these parts work together.

We're not able to help over the phone, unfortunately. I can only help you here in this thread. Issues like you describe here take time and research. It's not always a one-and-done thing that can be settled over the phone. I also have another couple hundred customers waiting in line, so it's not feasible to handle everything with a phone call. 

Your issue is a good example. We don't have a Certainteed spring with a 1/2" thickness. This isn't something I'm familiar with, but I'll look into it for you and see if this is something we can supply. I'll get back to you as soon as we have more information one way or the other.

Yeah, this is a weird one. Certainteed balances are almost always 7/8" in my experience. We do sell the S152-9, which is 1/2" thick, but this isn't strictly made for Certainteed windows. It also has one centered hole instead of two holes like your original.

Is your shoe also 1/2" thick, or is it just the spring?

Unfortunately, we weren't able to find anything like your old spring. We're forced to conclude that it's an older style that probably isn't made anymore. That said, if your shoe is 7/8" thick, then logic dictates that the window channel can accommodate that size. I don't see any reason why the covers and springs we recommended earlier wouldn't work for you. If they can't for whatever reason, though, then we have nothing else that can. This is the only Certainteed brand coil balance we can offer at this time.