The balances keep sliding up and jamming the window. The markings on them say 26 2 B.S.I. RK
I can't find anything wrong with the parts please help
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Tom from SWISCO responded:
April 26, 2019
Hello! If your balances are shooting up into the track, then you may just need a new top sash guide. See the video below for more information. We recommend the 18-171 as a replacement. If you do need a new balance, then we can help with that, too. However yours will have to be a custom order due to its configuration. Let me know if that's what you want to do and we can work from there. |
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Tom from SWISCO responded:
April 29, 2019
Did you look over the 18-171 I recommended in my last post? I think this would be a good match. |
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Tom from SWISCO responded:
April 30, 2019
Sure--like I mentioned, these will have to be a custom order. Can you show me a clearer picture of the metal hook at the end of the cord? I can sorta see it peeking out from under the shoe in your second-to-last picture, but I'd like to see the whole hook. Can you also tell me how many you need? Once I know that, I'll email you an order link and price quote for the desired quantity. |
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Tom from SWISCO responded:
May 3, 2019
Perfect! That's exactly what we needed to see. I still need to know how many you need, though, as requested on my 4/30 post. The custom order links we make need to have a pre-set quantity, so it's important to know that before we get started. |
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Tom from SWISCO responded:
May 3, 2019
Fantastic, I'll send that over right now. |
![How to Replace a Top Sash Guide [1080p]](../../images/videoThumbnails/107.jpg)