Window balances won't stay in place

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Quick Learner from Phoenix

Apr 25, 2019 5:35 pm

The balances keep sliding up and jamming the window. The markings on them say 26 2 B.S.I. RK

I can't find anything wrong with the parts please help

5 user uploaded images

10 Replies

Tom from SWISCO

Apr 26, 2019 1:07 pm

Hello! If your balances are shooting up into the track, then you may just need a new top sash guide. See the video below for more information. We recommend the 18-171 as a replacement.

If you do need a new balance, then we can help with that, too. However yours will have to be a custom order due to its configuration. Let me know if that's what you want to do and we can work from there.

Quick Learner from Phoenix

Apr 26, 2019 2:44 pm

I'm happy to purchase new sash guides
Please help advise what to purchase

Tom from SWISCO

Apr 29, 2019 9:07 am

Did you look over the 18-171 I recommended in my last post? I think this would be a good match.

Quick Learner from Phoenix

Apr 29, 2019 4:17 pm

Please also advise me on what model number window balancers to buy as well

Tom from SWISCO

Apr 30, 2019 8:43 am

Sure--like I mentioned, these will have to be a custom order. Can you show me a clearer picture of the metal hook at the end of the cord? I can sorta see it peeking out from under the shoe in your second-to-last picture, but I'd like to see the whole hook.

Can you also tell me how many you need?

Once I know that, I'll email you an order link and price quote for the desired quantity.

Quick Learner from Phoenix

May 2, 2019 6:56 pm

Here's the clip

3 user uploaded images

Tom from SWISCO

May 3, 2019 7:53 am

Perfect! That's exactly what we needed to see. I still need to know how many you need, though, as requested on my 4/30 post. The custom order links we make need to have a pre-set quantity, so it's important to know that before we get started.

Quick Learner from Phoenix

May 3, 2019 10:31 am

10 would be great

Tom from SWISCO

May 3, 2019 10:44 am

Fantastic, I'll send that over right now.