Window balance/spring

Looks like you have a tilt window channel balance with a ribbed channel. These can be a bit of a pain, since it's necessary to remove the entire jamb liner to take the balance out.

We can help walk you through it, but before we start suggesting this or that procedure, I'd like a photo of the pivot shoe at the end of the balance cord at the bottom. That will allow us to identify what kind of balance you have and how to work from there.

Thank you. I believe this is our Series 751 channel balance. Does that look right to you? If so, see our guide on how to remove this type of balance from the window.