Hello!
Hoping you can help me as these windows have been a nightmare for us. They've never worked properly and remain closed year round. I am not sure if the channel balance are even made for these windows because both sides do not match. However here is what I can tell you... it is an aluminum window. The sash weight is 8.2lbs and the glass opening measures 21.5. The balance reads 2110 on one side and 2130 on the other - which i'm sure is incorrect. The channel balance binds with the window when we try to close it and the window seems like its going off the rails.. crooked. Can you tell me if the replacement channel balance will resolve the issue? Is there anything else I need to have it working properly? Thank you for your support.
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Emily from SWISCO responded:
June 28, 2022
Hi there! The crooked operation and the way your window binds during operating is most likely due to the mismatched springs on each side. Each of these springs you show here are calibrated for an entirely different window weight. Whoever installed them messed up big time. Our S350-22 should match just fine, assuming the length of your original balances are 22". For an 8.2 pound sash, you'd want the 2120 option. Having this exact option on both sides should fix the window's operation. |
