Window broke when I tilted it in to clean

A home owner from Knoxville, TN says:
November 19, 2020
I'm trying to determine if this part will fix the issue with the window that will now not raise up after this part no longer stays inserted and sliding with the window on one side.

Does this part look broken? Can it be replaced and fix the window? I did notice there was a string or something that keep some kind of pressure or something so the window would slide up and down.
Thumbnail of the uploaded file named Window Series and Code.jpg
Thumbnail of the uploaded file named Single Hung Window Broken Part.jpg
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Casey from SWISCO responded:
November 23, 2020

Hello, thanks for writing in. The part you show in your pictures is a pivot shoe. However, it sounds like the problem might be with the balance. Would you be able to show me a picture of the balance? You can take a look at the video below for assistance. 
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