Window casement broke

Home Owner from Leesburg VA

Sep 17, 2016 12:06 pm

Hello
I'm interested in purchasing a replacement casement from you; however I'm clueless as to what I should order. I've attached a pic. Could you please help. Thanks!

User submitted photos of a window operator.

6 Replies

Dave Sr. from SWISCO

Sep 21, 2016 8:59 am

It's hard to say what your operator is. I'd like to see the arm, if possible. The arm and the bearing on the end of the arm are two very important details. In the meantime, start with our 39-366, which has a metal bearing, and the 39-028E, which has a nylon bearing.

Home Owner from Leesburg VA

Sep 25, 2016 9:55 am

Hello Dave! Thanks for the response! I'll take a few more pics and I'll post them as soon as possible. Thanks again!

Dave Sr. from SWISCO

Sep 28, 2016 10:59 am

No problem! Let me know whenever you can.

Home Owner from Leesburg va

Oct 2, 2016 11:32 am

Hello Dave
Sorry for the delay and I appreciate the help. Here are two new pics. Hopefully they help identify a replacement part that I could order from you. Thanks again!

User submitted image of their window hardware.

Dave Sr. from SWISCO

Oct 4, 2016 12:11 pm

Thanks for getting back to us. I still think our 39-366 and 39-028E are the closest matches we have, but I can't see your end bearing to confirm which of the two is better. I recommend carefully looking over our pictures and information to determine the best option.