Window casement crank 39-089 - wrong size

A home owner from Washington DC, USA says:
September 5, 2022

Good afternoon,

I recently purchased a window casement crank from you all for our left-side bay window crank and operator. See attached photo - the top is the new one I purchased, and bottom is our old one. It seems to be a match in terms of brand, style etc. but the lever is a bit too long and won't work with our window.

It's model number 39-089. Any chance you can assist in finding the appropriate size? I noticed item 39-087 is similar, but I'm not sure if the lever length is any different. Thanks for any help you can provide, and/or exchange options.

Thanks,

Karsten

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Tom from SWISCO responded:
September 7, 2022

Hello, Karsten. The difference between your operator and our 39-089 is the shape of the gear arm. Our gear arm has more of a "Z" shape compared to your "W" shape.

With that in mind, my recommendation would be the 39-187, instead. Look it over and see if you agree.

Dimensions for 39-187
Dimensions for 39-187
A home owner from Washington DC, USA says:
September 7, 2022
Many thanks, Tom. That looks right - I think the gear arm on the 39-187 may be a bit shorter and thus would fit our window better.

Is it best to simply re-order the correct model, then begin a return for the first one?

Thanks again,
Karsten
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Tom from SWISCO responded:
September 7, 2022

Great! I'm glad that you think it's a promising match. You can get the ball rolling on the return process by visiting our return policy here.
Window Dyad Crank, 5"
Window Dyad Crank, 5"
39-089
$43.70
Sash Dyad Crank, 5"
Sash Dyad Crank, 5"
39-188
$37.10
Sash Dyad Crank, 5"
Sash Dyad Crank, 5"
39-187
$37.10
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