Window catch

A quick learner from Weston, Florida says:
We recently replaced the channel balances and then realized that the plastic piece on the window that catches the spring at the top is broken. The photos are of the piece that is not broken on the other side. Please let me know if this piece can be replaced.
Thanks!
Thumbnail of the uploaded file named C0C0D16C-6C58-497B-9B59-63BE5A0CE2F2.jpeg
Thumbnail of the uploaded file named 44BD91BF-AEFD-4331-A1EC-5C6E5511BE08.jpeg
Thumbnail of the uploaded file named 12AD9B3E-C40D-4DC9-A023-A1CB3DA39738.jpeg
Thumbnail of the uploaded file named 1DF5FD59-6BEB-42DC-99A0-58FA84E46107.jpeg
Thumbnail of the uploaded file named 14823B92-B68E-4331-AAC2-3B53CF95BA87.jpeg
Profile picture of Tom
Tom from SWISCO responded:

This top sash guide looks very similar to our 18-201. Look it over and let me know if you agree!

How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.