Window channel balance.

A handy person from Matthews, NC says:

I placed an order recently with you. The metal part of the balance looks correct - but the bottom clip is 1.25" wide while my track is only 1" wide.

The clip that attaches to the window channel at the top of the balance is also different from what I need. In the pics you can see the clip attached to the window channel is what I need - just a simple hook style clip, but the one on the balance I ordered from you all is different.

Any help would be appreciated!

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Tom from SWISCO responded:

I'm sorry to hear you're having trouble. Could you show us a picture of the original balance that was installed in your window? That would be a big help.

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