Window channel balance

A quick learner from Naples Florida says:
March 5, 2019
Hello. Need to replace this part. Has 24 3 stamped on it. Also when I open the window to the top it rocks inside of the frame. Am I supposed to have some type of clip to connect the balance to the frame? I only have two holes there but no clip.
Thumbnail of the uploaded file named IMG_20190305_200720.jpg
Thumbnail of the uploaded file named IMG_20190305_200658.jpg
Thumbnail of the uploaded file named IMG_20190305_200645.jpg
Thumbnail of the uploaded file named IMG_20190305_200621.jpg
Profile picture of Bob
Bob from SWISCO responded:
March 6, 2019

Thanks for posting. I think we can help you replace these balances, but I need a little more information to be able to help. First off, can you show us clearer pictures of the nylon attachments at both ends of the metal channel? Secondly, as far as the balances rocking goes, is this something that always happened, or only after the balance broke? Let us know, many thanks.
25" Series 351 Channel Balance
25" Series 351 Channel Balance
S351-25
$10.77
25" Series 390 Channel Balance
25" Series 390 Channel Balance
S390-25
$10.55
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.