Window channel balance

A home owner from 97080 says:
My old part is labeled 26-3 DE5 CMC. I'm thinking I need a 27 inch series 380 balance. Should I weigh the sash or can you tell from the label what option to get. Thank you.
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Casey from SWISCO responded:

Hello,

We'd be happy to help but we would need to see the fitting at the opposite end of the metal channel to compare to our inventory. Thank you. 

A home owner from 97080 says:
Thank you.....Is this what you need.
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Casey from SWISCO responded:

That is exactly what we needed to see. With this combination of attachments, you could have either an S380-27 or S385-27 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 2630 spring strength options for your replacement balances.

Thank you and let us know if you have any other questions or concerns.


Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
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