Window channel balance

A home owner from 97080 says:
My old part is labeled 26-3 DE5 CMC. I'm thinking I need a 27 inch series 380 balance. Should I weigh the sash or can you tell from the label what option to get. Thank you.
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Casey from SWISCO responded:

Hello,

We'd be happy to help but we would need to see the fitting at the opposite end of the metal channel to compare to our inventory. Thank you. 

A home owner from 97080 says:
Thank you.....Is this what you need.
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Casey from SWISCO responded:

That is exactly what we needed to see. With this combination of attachments, you could have either an S380-27 or S385-27 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. You'll also need 2630 spring strength options for your replacement balances.

Thank you and let us know if you have any other questions or concerns.


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