Window channel balancer

A handy person from South Carolina says:
28" x 7/16" x 7/16" ribbed metal balancer. Stamped 28b. Thought the windows were from jeld-wen but balancer from them has shoe and channel that is too wide to fit as channel in window frame is only 7/16" wide and they sent parts that are 9/16" wide.

Any help is greatly appreciated as windows are now 13 years old and only have issues with a couple of balancers. Don't want to have to replace whole window.
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Tom from SWISCO responded:

Thanks for reaching out to us! We appreciate your patience during our busy season. 

We don't currently have a replacement for this balance, but we're working on a possible solution for you. Please bear with us a little longer as we research possible replacement options.

In the meantime, can you tell me how many of these you need?

A handy person from South Carolina says:
20 of each
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Tom from SWISCO responded:

Great, thanks! Now, this has to be a special order due to its configuration. I'll shoot over an order link and price quote for 20 of these. If you had any questions, or if you wanted to change that quantity, please let me know right here in this thread and I'd be happy to help!

A home owner from Lexington SC says:
You were able to make the first 28b balancer for the lower tilt in windows and it fit perfectly. Can you make the above ribbed 7/16" balancer in a 26b version for the upper tilt in windows?
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Tom from SWISCO responded:

That's fantastic news. I'm very glad to hear that our balance worked for you.

We can absolutely make this other size for you. I assume you'll need 20 of each for these, as well? I'll email you an order link for that quantity now, but if you wanted to change it, let me know.

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