Window channel balancer

A handy person from South Carolina says:
July 4, 2019
28" x 7/16" x 7/16" ribbed metal balancer. Stamped 28b. Thought the windows were from jeld-wen but balancer from them has shoe and channel that is too wide to fit as channel in window frame is only 7/16" wide and they sent parts that are 9/16" wide.

Any help is greatly appreciated as windows are now 13 years old and only have issues with a couple of balancers. Don't want to have to replace whole window.
Thumbnail of the uploaded file named E784B90F-1DFE-41EC-AE9D-D4A05DBD0072.jpeg
Thumbnail of the uploaded file named 6F710A7B-91D9-4439-A060-E71476BB923B.jpeg
Thumbnail of the uploaded file named FED6E7B4-4460-470E-9BD6-E0DA4992CDF6.jpeg
Thumbnail of the uploaded file named 4A24DA45-B054-416E-B0AF-646B5F1C61E3.jpeg
Thumbnail of the uploaded file named 931EEEE7-F43F-49AC-BA7A-AFC2DF673083.jpeg
Profile picture of Tom
Tom from SWISCO responded:
July 10, 2019

Thanks for reaching out to us! We appreciate your patience during our busy season. 

We don't currently have a replacement for this balance, but we're working on a possible solution for you. Please bear with us a little longer as we research possible replacement options.

In the meantime, can you tell me how many of these you need?
A handy person from South Carolina says:
July 10, 2019
20 of each
Profile picture of Tom
Tom from SWISCO responded:
July 15, 2019

Great, thanks! Now, this has to be a special order due to its configuration. I'll shoot over an order link and price quote for 20 of these. If you had any questions, or if you wanted to change that quantity, please let me know right here in this thread and I'd be happy to help!
A home owner from Lexington SC says:
August 29, 2019
You were able to make the first 28b balancer for the lower tilt in windows and it fit perfectly. Can you make the above ribbed 7/16" balancer in a 26b version for the upper tilt in windows?
Thumbnail of the uploaded file named CB01BD34-CE08-4410-9DEB-FB7A5EB8DFA5.jpeg
Thumbnail of the uploaded file named 13CE01C3-85BF-4231-BFCF-FBD80EC2790E.jpeg
Thumbnail of the uploaded file named F5A6BE45-51AA-4B63-B952-6B3C2EF9172A.jpeg
Thumbnail of the uploaded file named B81D19B3-C843-42ED-AE02-769F6543BE11.jpeg
Profile picture of Tom
Tom from SWISCO responded:
September 6, 2019

That's fantastic news. I'm very glad to hear that our balance worked for you.

We can absolutely make this other size for you. I assume you'll need 20 of each for these, as well? I'll email you an order link for that quantity now, but if you wanted to change it, let me know.
Balance Clip Attachment
Balance Clip Attachment
15-198
$0.70
T-Lock Shoe
T-Lock Shoe
15-230
$2.12
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.