Casey from SWISCO responded:
October 20, 2017
Depending on the measurement of your bottom balance shoe, will determine whether or not you will go with our Series 385 or Series 380 channel balance. Get back to us and let us know how you made out.
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Tom from SWISCO responded:
October 26, 2017
I'm afraid this picture does not tell me what shoe you have. The important measurement is the depth. In other words, the "heel to toe" measurement. We have detailed measurements for each balance that you can use as a reference.
Comparison of 15-004 and 15-005
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Tom from SWISCO responded:
November 27, 2017
I received your new pictures, but you appear to be measuring the top attachment here, not the shoe. I recommend carefully going over my last post. You don't really need to send us a picture at this point, anyway. The difference is subtle, so seeing a picture of the shoe next to a ruler won't really tell us for sure. You will have to measure as carefully as you can and refer to our dimensions to confirm what would work best.
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Tom from SWISCO responded:
December 18, 2017
The Series 380 balance uses the 15-005, so if that's what you have, you'd need S380-30. The stamps may be printed on the balance, but it's best to weigh the sash and consult the chart on the product page to be sure.
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